Privacy Statement
General Information
The Virginia Department of Motor Vehicles (DMV) is committed to
protecting the privacy of our customers. The following information explains how we gather
and share information on our website. It also explains the technology we use to ensure
that your information remains private and secure. You may also want to refer to our
guidelines concerning the release of DMV information
in general.
Information Gathering
IP Addresses
If you have access to the Internet your computer automatically
has an Internet Protocol (IP) address, a series of distinct numbers that identify your
computer. We use customer IP addresses to track the number of customers who visit our site
and identify our most popular pages so that we can improve site content and diagnose
problems with our server.
Online Transactions
Access to our online transactions is secured by the use of a DMV
assigned Userid, used in conjunction with a "SecurID token". Following initial setup at
DMV, you will enter your Userid, along with the currrent code selected by your token, and
a password PIN assigned by you . The current token code and your PIN together will
comprise your Password. This authorization will ensure your access to DMV online
transactions.
After access is successful, we ask only for the information we
need to process your online transaction. For example, for driver-related transactions, we
would ask for customer number and/or date of birth. For vehicle transactions, we ask for
title number and a Vehicle Identification Number (VIN).
Communicating With Us
While visiting our site, you may want to send DMV an email or request that we call you.
We will request your name, the subject of your question or comment, and your email address
or telephone number. This information is used solely to fulfill your online request. DMV
does not share this customer information with other individuals, organizations or with
advertisers.
Information Sharing
DMV does not share, sell or trade email addresses, information collected on surveys or
any other information about our online customers. If necessary, DMV may disclose user
information if we have reason to believe that disclosing this information is necessary to
identify, contact or bring legal action against an individual who attempts, even
unintentionally, to gain unauthorized access to DMV information or to disrupt our web
site.
Cookies
When you visit a web site and request information, the site's server sends the request
to you and then breaks the connection. The connection does not resume again until you
perform another action. To ensure that we maintain a connection between our server and
your computer for the duration of an online transaction, we use a standard web technology
called "cookies." A cookie is a very small amount of data that is sent from our
server to your computer's hard drive. Cookies allow us to save the information that you
input while progressing through an online transaction.
If your browser is not configured to "accept" cookies, you will still be able
to access the information on our web site, but you will not be able to do online
transactions.
Links
For your convenience, our site provides links to other sites. However, DMV is not
responsible for the privacy practices or the content of the web sites that we link to.
Whenever we display a link to another site, you will see a small "exit" symbol
to alert you that by clicking the link you will "exit" the DMV site. If you have
questions or concerns about a site we link to, please read the privacy and security
information for that site.
Security
The DMV site has security measures in place to protect against the loss, misuse and
alteration of information under our control. When you browse public areas of the DMV web
site, none of your personal information is captured or stored by DMV. When you conduct an
online transaction with DMV, we offer the use of a secure server.
Firewalls
Our firewalls are a complex system of hardware and software that allow us to strictly
regulate information and data that can both enter and exit our servers. This ensures that
only authorized access occurs and that DMV information remains confidential. No customer
information is stored on our Internet servers. Records are stored in separate databases
not directly connected to the Internet.
Secure Sockets Layer
Secure Sockets Layer (SSL) is an industry standard technology that creates a secure
environment for the information transferred between your browser and DMV. SSL encrypts all
information that you input before it is sent to DMV. Furthermore, all of the customer data
we collect, including credit card information, is protected against unauthorized access.
You will enter a secure environment when you begin a transaction. SSL protects your
transaction in two ways:
- It verifies that you are communicating with DMV and prevents another computer from
impersonating DMV.
- It uses cryptography to create a secure environment for information transferred between
your browser and DMV. Secure data such as your customer number, PIN, date of birth, plate
number and title number are scrambled in the encryption/cryptography process.
Customer Comments
If you have questions about this privacy statement, the practices of this site, or your
interaction with this web site please contact us.
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